Website and custom service-scheduling platform
BUILT created Endeavor DDD’s public website and a custom scheduling system that connects provider signup, availability, family service requests, bookings, and office coordination without relying on manual data entry or an unstable third-party plugin.
Visit Endeavor
The problem
Service providers applied through a Google Form, then Endeavor staff manually transferred their information and added them to the website. Families had no direct online path to view availability or request services, while scheduling relied on a third-party plugin that routinely caused website outages.
The response
BUILT replaced the Google Form, manual provider setup, and third-party scheduling plugin with a custom system inside the new Endeavor website. Providers can sign up and manage availability, families can request services based on open times or a preferred provider, and office staff can manage providers, bookings, schedule changes, and unfilled needs from one shared platform.
Service providers apply directly through the website and submit the information Endeavor needs to review them.
Approved providers and their availability become part of the shared system without being rebuilt manually on the website.
Families request attendant care, habilitation, or respite based on open availability or a specific provider.
Office staff manage providers, bookings, schedule changes, and open service gaps through one stable system.
The platform
The platform replaces separate forms, manual website updates, office-only requests, and an unreliable scheduling plugin with one connected experience for providers, families, and Endeavor staff.
01
Service providers can apply directly through the website and submit the information Endeavor needs to review and manage them. Once approved, providers can maintain their availability without office staff copying form submissions and rebuilding provider information manually.
02
Parents and guardians can request attendant care, habilitation, or respite through the website instead of beginning every request through the office. They can choose from available service times or request a specific provider they already know.
03
Endeavor staff can review providers, manage bookings, coordinate schedule changes, and identify open service gaps that still need coverage. The office retains control of the process without manually transferring information between a form, the website, and an unreliable scheduling plugin.
More of the system
The platform gives providers, families, and office staff different ways to work with the same provider, availability, request, and booking information.
Provider Onboarding
Providers begin directly through the Endeavor website, allowing their information to enter the same system used for approval, availability, scheduling, and ongoing management.
Provider Availability
Approved providers can manage their availability directly so family requests and office scheduling are based on a clearer and more current view of open time.
Family Requests
Families can view relevant availability and request the service they need without calling the office to begin every scheduling conversation. They can also request a specific provider when appropriate.
Office Coordination
Office staff can review providers, requests, confirmed bookings, and open needs, then coordinate changes or schedule coverage where availability has not yet been matched.
The work
The public website, provider onboarding, availability, family requests, booking records, and office scheduling tools were designed as one shared system instead of a Google Form, manual website updates, office-only coordination, and a fragile third-party plugin.
The goal was not to recreate the Google Form in a new design. Provider applications, approvals, availability, family requests, and bookings needed to become connected records inside one working platform.
Providers needed to enter and maintain their own information, while families needed a direct way to request services based on availability or provider preference without beginning every request through the office.
Scheduling was too central to Endeavor’s operations to depend on a third-party plugin that could take down the website. The custom system gives Endeavor a more stable foundation shaped around its actual process.
BUILT designed and developed the Endeavor website and custom scheduling platform, including provider onboarding, approval and publishing, availability management, family requests, booking logic, office scheduling tools, and the replacement of the previous third-party scheduling plugin.
Because provider signup, availability, family requests, bookings, and office scheduling now live inside one connected platform, Endeavor no longer has to transfer provider data from a Google Form, manually rebuild provider information on the website, or rely on a scheduling plugin that could bring the site down.
Start a conversation
Share how providers, customers, or staff enter the process, where information is being transferred by hand, and which third-party tools have become fragile. BUILT can help replace the disconnected process with one stable website and operational system.
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